We’re pleased to offer free shipping on eligible lightweight orders. Orders under 1kg that meet the minimum spend will automatically receive free shipping at checkout.
NSW, VIC & ACT: Free shipping on orders over $100
QLD, SA, WA, TAS & NT: Free shipping on orders over $150
This offer applies to smaller, lighter items such as tinned and powdered nutrients. Orders that exceed the weight limit or do not meet the minimum purchase amount will be charged standard shipping rates.
If you have any questions about eligibility or shipping options, please don’t hesitate to contact our team, we’re happy to help.
We aim to process and dispatch orders as quickly as possible. Orders placed before 12pm on business days are typically dispatched the same day, while orders placed after 12pm are dispatched the next business day. While we strive for efficiency, please allow up to 3-4 business days for dispatch during busy periods or unforeseen delays. You will receive a notification with tracking details as soon as your order is on its way. If you have any concerns or urgent requirements, feel free to reach out to our team for assistance.
If you need to make changes to your order, please email us at hello@highpoweredorganics.com as soon as possible after placing it. We will do our best to accommodate your request; however, changes cannot be guaranteed, especially if your order has already been processed or dispatched. To improve the likelihood of changes being made, we recommend contacting us within 1-2 hours of placing your order. Our team will confirm whether adjustments are possible and assist you accordingly.
Our dispatch facility is located in New South Wales, and delivery times will vary depending on your location and the shipping method selected. Typically, orders arrive within 2-7 business days, but delays can occur due to factors beyond our control. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery directly through the carrier’s website. If you have any concerns about the status of your order, please feel free to contact us for assistance.
We believe in complete transparency when it comes to shipping costs. All our shipping rates are calculated live at checkout, based on the carrier’s rates and order weight, with no added fees. What you see quoted is exactly what it costs us to ship your order—no markups, no surprises. This ensures you always get fair and accurate pricing for your delivery. If you have any questions about shipping rates, feel free to contact our team for assistance.
By default, packages are not insured. However, if you’d like to add insurance to your order for extra peace of mind, please contact us at hello@highpoweredorganics.com before your order is dispatched. We’ll provide you with the cost of insurance based on your order value and shipping method. While we take every precaution to ensure your order arrives safely, insurance can offer additional protection against loss or damage during transit.
Please see our Refund Policy.
